Caspero Casino Privacy Policy

At Caspero Casino, protecting your personal data is one of our highest priorities. This Caspero Casino privacy policy explains in clear and accessible language exactly how we collect, use, store and safeguard the personal information of every player who visits or registers on caspero-au.com. Our approach to data protection is shaped by the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We encourage you to read this document carefully so that you fully understand your privacy rights and the measures we take to ensure information security at every stage of your gaming experience.

1. Identity of the Data Controller

Caspero Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For all matters relating to Caspero Casino data protection and the handling of user data, the operator acts as the data controller responsible for determining the purposes and means of data processing. If you have any questions about this privacy policy or how your personal data is handled, you may contact our dedicated Data Protection Officer (DPO) at:

• Email: [email protected]
• Support email: [email protected]
• Website: caspero-au.com

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to handling your concerns with full confidentiality.

2. Personal Data We Collect

Caspero Casino collects a range of personal information in order to deliver a safe, legal and enjoyable gaming environment. The categories of user data we gather include:

2.1 Identification Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence, national ID)

2.2 Contact Data

• Email address
• Phone number
• Residential address and postcode

2.3 Financial Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Transaction history, deposit and withdrawal records
• Bank account details where applicable

2.4 Gaming Activity Data

• Games played, bets placed, wins and losses
• Bonus usage and wagering history
• Session duration and frequency of play

2.5 Technical Data

• IP address and geolocation data
• Device type, operating system and browser version
• Cookies and similar tracking technologies
• Log files and clickstream data

2.6 Communication Data

• Records of live chat conversations and email correspondence
• Responses to surveys and promotional communications

2.7 Sensitive Data

Where required by law or by our responsible gambling obligations, we may process information relating to your self-exclusion status or problem gambling indicators. Such sensitive personal data is handled with the highest level of care and confidentiality in line with the Australian Privacy Principles.

2.8 Data Received from Third Parties

Caspero Casino may also receive personal information from payment processors, identity verification providers, fraud prevention agencies and affiliated marketing partners. All third-party sources are vetted to ensure they comply with applicable data protection standards.

3. How We Collect Your Data

We engage in data collection through the following methods:

• Registration and account management: information you provide when creating or updating your Caspero Casino account.
• Deposits and withdrawals: financial details submitted when making transactions via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer.
• KYC verification: documents uploaded as part of our mandatory Know Your Customer process, required before your first withdrawal.
• Gameplay: data generated automatically as you interact with our 4,000+ games from providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt and Microgaming.
• Cookies and tracking technologies: data gathered automatically when you browse caspero-au.com (see Section 6 for our full cookie policy).
• Customer support interactions: information shared during live chat or email conversations with our 24/7 support team.
• Promotional participation: details provided when you opt into bonuses, tournaments or VIP programme communications.

4. Purposes and Legal Basis for Data Processing

Caspero Casino processes personal data only for specified, lawful purposes. The table below sets out each processing purpose, its legal basis and the categories of data involved.

Where Caspero Casino relies on your consent as the legal basis for data processing — for example, for receiving promotional emails or targeted advertising — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

5. Data Storage and Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by applicable law. The following data storage periods apply:

• Account data: retained for the duration of your active account, plus a minimum of five (5) years after account closure to satisfy regulatory and AML obligations.
• Financial and transaction records: retained for seven (7) years in accordance with Australian financial regulations.
• KYC documents: retained for a minimum of five (5) years after the end of the business relationship.
• Communication records: retained for up to two (2) years from the date of the interaction.
• Cookie and analytics data: retained for a period of up to thirteen (13) months, depending on the cookie type.
• Responsible gambling records: retained for the duration of any self-exclusion period plus five (5) years.

Once the applicable retention period expires, Caspero Casino will securely delete or anonymise your personal information so that it can no longer be linked to you.

6. Cookie Policy

The Caspero Casino cookie policy governs how we use cookies and similar technologies on caspero-au.com. Cookies are small text files placed on your device that help us recognise you, remember your preferences and improve our services. Below is a breakdown of the cookie categories we use.

6.1 Essential Cookies

These cookies are strictly necessary for the website to function correctly. They enable core features such as secure login, session management and access to protected areas of the site. You cannot opt out of essential cookies without disabling core site functionality.

6.2 Analytical Cookies

Analytical cookies allow us to measure and analyse how visitors interact with caspero-au.com, helping us identify popular pages, detect errors and improve the overall user experience. The data collected is aggregated and does not directly identify individual users.

6.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, display options and previously visited games — so that we can personalise your experience each time you return to Caspero Casino.

6.4 Marketing and Targeting Cookies

With your consent, Caspero Casino and our advertising partners may place marketing cookies on your device to deliver personalised promotions and measure the effectiveness of advertising campaigns. You may withdraw your consent at any time via your browser settings or our cookie preference centre.

For a full list of the specific cookies we use, their purposes and their expiry dates, please refer to the cookie settings panel accessible at the bottom of every page on caspero-au.com. This forms part of our broader commitment to transparent data collection practices.

7. Sharing Your Personal Data with Third Parties

Caspero Casino does not sell your personal information to third parties. However, we do share user data with carefully selected partners and authorities in the following circumstances:

• Payment service providers: to process deposits and withdrawals made through PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. These providers process your financial data solely on our instructions.
• Identity verification and KYC providers: third-party agencies used to verify your identity and comply with Anti-Money Laundering (AML) regulations.
• Regulatory and law enforcement authorities: where we are legally required to disclose personal data to government bodies, courts, or regulators — including the Office of the Australian Information Commissioner (OAIC).
• Game providers and technology partners: companies such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming may receive technical data necessary to deliver their games.
• Responsible gambling organisations: in cases where player welfare concerns are identified, we may share relevant information with approved responsible gambling bodies.
• IT and security service providers: companies that assist with hosting, cybersecurity, fraud prevention and platform maintenance, all operating under strict data protection agreements.
• Affiliate and marketing partners: where you have provided consent for personalised marketing, anonymised or pseudonymised data may be shared with approved partners.

All third parties with whom Caspero Casino shares personal data are contractually obligated to implement appropriate information security measures and to use your data only for the specified purposes.

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8. International Data Transfers

As a global online gaming operator, Caspero Casino may transfer your personal information to servers or service providers located outside Australia. Where such international transfers occur, we ensure that adequate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers only to countries that offer an adequate level of data protection as recognised under Australian law or GDPR standards
• Data processing agreements with all international third-party processors

By registering an account and using the services of Caspero Casino, you acknowledge that your personal data may be processed in jurisdictions outside Australia. We take all reasonable steps to ensure that your data security is maintained regardless of where your information is processed.

9. Data Security Measures

Caspero Casino data security is underpinned by robust technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration or destruction. Our key information security measures include:

• 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is encrypted using industry-standard 256-bit Secure Socket Layer technology, ensuring that your personal data cannot be intercepted during transmission.
• Firewalls and intrusion detection systems: advanced firewall configurations and real-time intrusion detection systems protect our network infrastructure from external threats.
• Data encryption at rest: sensitive personal information, including financial records and KYC documents, is encrypted when stored on our servers.
• Access controls: access to user data is strictly limited to authorised personnel on a need-to-know basis, with multi-factor authentication required for all administrative access.
• Regular security audits: our systems undergo periodic third-party security assessments, and our Random Number Generator (RNG) is independently certified by approved testing laboratories.
• Staff training: all Caspero Casino employees who handle personal data receive regular training on data protection obligations and confidentiality requirements.

Despite our best efforts, no method of transmission over the internet is entirely secure. If you believe your account has been compromised, please contact us immediately at [email protected] so that we can take prompt action to protect your personal information.

10. Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, as well as the GDPR where applicable, you have a number of important privacy rights in relation to the personal data that Caspero Casino holds about you. These rights are explained below.

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you. Caspero Casino will provide this information within 30 days of receiving a valid request, subject to any legal exceptions.

10.2 Right to Correction

If any of the personal data we hold is inaccurate, incomplete or out of date, you have the right to request that we correct it. You can update many of your account details directly through your Caspero Casino account dashboard, or by contacting [email protected].

10.3 Right to Deletion (Right to Be Forgotten)

You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that certain data must be retained to comply with legal obligations, such as AML record-keeping requirements.

10.4 Right to Restriction of Processing

You have the right to request that Caspero Casino restricts the data processing of your personal information in specific circumstances, such as while the accuracy of data is being contested or while an objection is being considered.

10.5 Right to Data Portability

Where data processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format, and to have that data transferred to another controller where technically feasible.

10.6 Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests as our legal basis. You also have an absolute right to object to the processing of your data for direct marketing purposes.

10.7 Right to Withdraw Consent

Where Caspero Casino processes your personal data based on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting us at [email protected] or by using the unsubscribe link in any promotional email.

To exercise any of your privacy rights, please submit a written request to [email protected]. We will respond within 30 days and will not charge a fee for reasonable requests. We may need to verify your identity before processing your request to ensure the security of your personal information.

11. Supervisory Authority — OAIC

If you believe that Caspero Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concern directly and promptly. Our Data Protection Officer is committed to ensuring that your privacy rights are upheld in full.

12. Responsible Gambling and Privacy

Caspero Casino takes responsible gambling seriously, and the processing of gambling-related personal data forms a key part of our player welfare programme. We collect and analyse gaming activity data to identify signs of problem gambling and to give effect to the following protective tools:

• Deposit, bet, loss and session limits
• Cooling-off periods (24 hours, 48 hours, 7 days, 30 days)
• Self-exclusion options (6 months, 1 year, 5 years, permanent)

Information related to your responsible gambling status is treated as sensitive personal data and processed with strict confidentiality. It is shared only where required by law or to give effect to your exclusion across affiliated gaming platforms. Your privacy in this sensitive area is of paramount importance to us.

13. Children's Privacy

Caspero Casino's services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete that information immediately. If you believe a minor has registered on our platform, please notify us at [email protected] without delay.

14. Changes to This Privacy Policy

Caspero Casino reserves the right to update or amend this privacy policy at any time in response to changes in legislation, regulatory requirements or our business practices. Any material changes will be communicated to registered players via email or through a prominent notice on caspero-au.com. We encourage you to review this Caspero Casino privacy policy periodically to stay informed about how we protect your personal information. Your continued use of our services following any changes constitutes acceptance of the updated privacy policy.

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15. Frequently Asked Questions

What personal data does Caspero Casino collect?

Caspero Casino collects identification data (name, date of birth, ID documents), contact details, financial information, gaming activity records, technical data (IP address, device info), and communication records. The full scope of our data collection is outlined in Section 2 of this Caspero Casino privacy policy.

How does Caspero Casino protect my personal information?

We protect your personal data using 256-bit SSL encryption, firewalls, intrusion detection systems, strict access controls and regular security audits. Our approach to data security and information security is detailed in Section 9. If you have concerns about your account's security, contact [email protected] immediately.

What is the Caspero Casino cookie policy?

The Caspero Casino cookie policy governs the use of essential, analytical, functional and marketing cookies on caspero-au.com. You can manage your cookie preferences at any time via the cookie settings panel on our website. Full details are available in Section 6 of this document.

How long does Caspero Casino store my data?

Caspero Casino data storage periods vary by data type. Account data is kept for five years after account closure, financial records for seven years, and communication records for up to two years. See Section 5 for the complete data storage schedule.

What are my privacy rights as an Australian player?

As an Australian player, your privacy rights under the Privacy Act 1988 include the right to access, correct, delete, restrict, and port your personal data, as well as the right to object to certain forms of data processing and to withdraw consent. You may also complain to the OAIC if you believe your privacy rights have been breached. Contact our DPO at [email protected] to exercise any of these rights.

Does Caspero Casino share my data with third parties?

Caspero Casino shares user data only with trusted partners — including payment processors, KYC providers, game suppliers and regulatory authorities — for the specific purposes described in this privacy policy. We never sell your personal information. All third-party data sharing is governed by strict data protection agreements to ensure your confidentiality is maintained.

How can I contact the Caspero Casino Data Protection Officer?

You can reach our Data Protection Officer directly by emailing [email protected]. For general privacy enquiries, you may also contact our customer support team via live chat or at [email protected]. We aim to respond to all privacy-related queries within 30 days.

This Caspero Casino privacy policy was last updated in 2025. For the most current version, please visit caspero-au.com/privacy-policy/. At Caspero Casino, your trust is the foundation of everything we do, and our commitment to robust data protection, transparent data processing, and genuine respect for your privacy rights will never waver.